Refund Policy

At VeesKollection, we are committed to providing products of the highest hygiene and quality standards. To maintain this, we operate a strict refund and exchange policy.

Returns & Exchanges

For hygiene reasons, all sales are final. We do not accept returns or exchanges once an order has been delivered.

Returns will only be considered if the item is:

    •    Unused

    •    In its original packaging

    •    Not tampered with

Any return request must be made within 48 hours of delivery.

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Faulty or Incorrect Items

If you receive an item that is faulty or incorrect, please contact us within 48 hours of receiving your order.

Please include:

    •    Your order number

    •    Clear photos or videos showing the issue

Once reviewed, we will offer a replacement or an appropriate resolution.

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Non-Refundable Items

We do not offer refunds for:

    •    Change of mind

    •    Incorrect orders placed by the customer

    •    Improper care or handling of the hair

    •    Delays caused by couriers or incorrect shipping details

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Order Cancellations

Orders cannot be cancelled once they have been processed or dispatched.

For pre-order items (such as frontals or bundles), cancellations are not guaranteed once processing has begun.

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Contact Us

For any enquiries, please contact us at:

Veeskollection@yahoo.com